CHANNEL / 01
Embedded chat
Add BizBot to your website for instant customer support. It answers common questions, guides users, and creates a case automatically when human help is needed.
§ 01 — AI Customer Support
AI support that
resolves more,
escalates less.
Handle chat, email, and support requests from one intelligent platform where AI resolves routine issues, routes complex cases, and helps your team respond faster with better context.
FASTER RESPONSES · LOWER SUPPORT LOAD · BETTER CUSTOMER EXPERIENCE
▶ Product overview
★ AI-POWERED CASE MANAGEMENT
★ CHAT · FORM · EMAIL IN ONE PLACE
★ SMART ROUTING & TRIAGE
★ HUMAN + AI SUPPORT WORKFLOWS
★ KNOWLEDGE-POWERED RESPONSES
★ FASTER RESOLUTION TIMES
★ BETTER TEAM VISIBILITY
★ BUILT TO SCALE SUPPORT
★ AI-POWERED CASE MANAGEMENT
★ CHAT · FORM · EMAIL IN ONE PLACE
★ SMART ROUTING & TRIAGE
★ HUMAN + AI SUPPORT WORKFLOWS
★ KNOWLEDGE-POWERED RESPONSES
★ FASTER RESOLUTION TIMES
★ BETTER TEAM VISIBILITY
★ BUILT TO SCALE SUPPORT
§ 02 — Channels
Every request, one clear path.
Whether customers reach you through chat, forms, or email, every request becomes a structured case with the right context, the right workflow, and the right team involved.
CHANNEL / 02
Support form
Capture support requests through a clean web form with attachments and structured details, so every case starts with the information your team actually needs.
CHANNEL / 03
Inbound email
Turn support emails into organized cases automatically. No lost threads, no manual forwarding, and no messy inbox triage.
● BUILT FOR ORGANIZED SUPPORT
Every case reaches the right team.
From the first message to final resolution, requests are routed into the right workspace and queue so teams stay organized, accountable, and focused.
chat → triage → assign
form → enrich → queue
email → case → resolve
one platform · full visibility
§ 03 — Capabilities
Built for modern support teams.
Automate the repetitive work, keep the full case history in one place, and give your team the tools to resolve issues faster.
01
Unified case management
Keep every customer issue in one place with full history, status tracking, ownership, and team visibility.
02
Smart routing
Automatically send cases to the right queue, team, or workflow based on issue type, urgency, or customer context.
03
Team workspaces
Give teams a clear operational view with shared queues, assignments, and role-based access.
04
Human + AI collaboration
Let AI handle the repetitive work while your team reviews, approves, and resolves what requires judgment.
05
Workflow automation
Build repeatable support flows for triage, escalation, summarization, follow-up, and resolution support.
06 — INSIGHTS
Reporting that actually helps operations.
case volume · response trends · queue health · workflow performance
01
Conversational support
Deliver fast, natural customer conversations that feel helpful, on-brand, and available around the clock.
02
Knowledge-based answers
Use your documents, support content, and internal knowledge to provide grounded answers instead of generic chatbot replies.
03
Easy website embed
Launch BizBot quickly with a lightweight website integration and start supporting customers without a heavy implementation.
<script src="https://caseresolver.ai/widget.js" data-key="YOUR_KEY"></script>
04
Smart case handoff
When the issue needs a person, BizBot creates a support case with the conversation context already attached.
05
Custom branding
Match your site’s look, tone, and customer experience so the chatbot feels like part of your product.
06
Always-on support
Stay available 24/7 for common questions and first-response support without increasing team workload.
§ 04 — Automation
Let AI handle the repetitive work.
AI agents can review incoming requests, summarize the problem, gather context, recommend next steps, and route the case before a human even opens it.
Your team spends less time sorting, searching, and rewriting — and more time solving the issues that actually need human attention.
TRIAGE
SUMMARIZE
ROUTE
SUGGEST REPLIES
GATHER CONTEXT
● HUMAN REVIEW
CASE FLOW · case #AC-48219
00:00
INTAKE
Customer request received through email
00:01
AI SUMMARY
Issue identified, customer history attached, urgency detected
00:02
RECOMMENDATION
Suggested next action and draft response prepared
00:03
ROUTING
Assigned to billing queue with full context attached
00:04
READY FOR HUMAN REVIEW ▸
Agent sees the issue, the summary, and the suggested response instantly.
§ 05 — Demo
Touch it before you buy it.
30-minute walkthrough
What you'll see.
- Tenant setup & channel config
- Visual workflow builder in action
- Agent pipelines & human review
- Case queues & routing
- RBAC, Auth0, plans & credits
No commitment · 30 min · Product expert
Customer BizBot — walkthrough
Support intake
Tell us what's broken.
- Logged with reference number
- Reviewed by our team
- Email updates on progress
- Reply in <24 business hours
+1
Case submitted.
Your reference number:
—
Soon you will hear from us.
BizBot — live sandbox
Upload a doc, ask anything
ONLINE
Hi there.
Start a session, upload a document, and ask BizBot anything about it.
Document upload
§ 06 — Process
Simple to launch.
Easy to scale.
Get started fast with BizBot or roll out the full platform for a more structured, AI-powered support operation.
01
Add your content
Upload your documents, FAQs, or support knowledge so BizBot understands your business.
02
Configure the experience
Set the tone, branding, and support behavior to match your website and customer journey.
03
Go live and learn
Deploy the widget, monitor conversations, and improve answers based on real customer questions.
01
Set up your workspace
Create your support environment, teams, channels, and access levels in one place.
02
Configure workflows
Define how cases should be triaged, routed, escalated, and supported by AI.
03
Launch and optimize
Bring chat, forms, and email into one system and improve operations through better visibility and automation.
§ 08 — FAQ
Questions teams ask first.
Here are the essentials. The rest is easier to understand in a quick demo.
What kinds of support requests can CaseResolver handle? +
CaseResolver helps manage customer support across repetitive questions, structured support issues, and complex requests that need routing or escalation to the right team.
Does the AI replace my support team? +
No. It reduces repetitive work, improves first-response quality, and helps your team resolve issues faster. Humans stay in control where judgment matters.
Can it work across chat, forms, and email? +
Yes. Requests from multiple channels can be brought into one support flow so your team has better visibility, consistency, and follow-through.
Can BizBot answer using our own documents? +
Yes. BizBot can use your support content and documents to provide more accurate, business-specific answers instead of generic responses.
How hard is it to get started? +
BizBot can be launched quickly for website support, while the full platform can be configured for teams that want structured case management and automation.
Is our data secure? +
Yes. The platform is designed for secure access, controlled visibility, and responsible handling of customer support data.
Ready when you are
Resolve more requests,
with less
manual work
.
FAST SETUP · SMARTER SUPPORT · BUILT TO SCALE