From support request to reviewed resolution.
CaseResolver turns chat, email, form, and ServiceNow requests into structured cases, finds answers in your documentation, and drafts steps your team approves.
Support Case Lifecycle
One request. A clear path to resolution.
Support requests arrive in the CaseResolver Engine.
What your team sees on every case.
Category, sentiment, and similar or duplicate cases are on the case before anyone opens it.
- Category
- Invoice PDF export
- Sentiment
- Frustrated
- Source
- Chatbot
- SC-48102Duplicate91%
- SC-47710Similar82%
- SC-46985Similar64%
Resolution steps name the files they came from, with a confidence score your CSRs can weigh.
- Clear the stalled PDF render queue for the invoice service.
- Re-run the invoice export for accounts affected since 08:00.
- Confirm the regenerated PDFs with the customer.
CSRs ask about any case in a side panel that searches past cases and your knowledge base.
Has this happened before?
Yes. SC-47710 had the same stalled render queue. It was resolved by clearing the queue and re-running the export.
Operators design background automations visually: a trigger, agents with tools, and routes a person can take over.
Integrations and Channels
Channels bring requests in, knowledge sources inform answers, and business systems stay in sync. Select any connection to see what it does.
Incidents arrive as cases through a signed webhook. Resolving the case resolves the incident with close notes.
Channels
Business systems
Knowledge sources
Why Choose CaseResolver
See what makes the work easier.
Open the source behind a suggested answer.
Put support directly on your website.
One embed snippet. Customers describe the issue, upload files, and open a case right from your site.
- Your own branding
- Conversation history and file uploads
- Case creation and human escalation
- Full-screen on mobile
Customize the chat widget colour to match
your organization's theme during setup.
See it with a real case.
Book a 30-minute walkthrough with our team.
What you'll see.
- The unified inbox
- Case classification and routing
- Knowledge search and suggested resolutions
- Source references and engineer approval
- Case history and audit information
30 minutes · No commitment · Product walkthrough
Submit a support case.
- Instant reference number
- Reviewed by our team
- PDFs, images, and docs supported
Case submitted.
Your reference number:
You will hear from us shortly.
See whether CaseResolver fits your support workflow.
We'll map how your team handles cases today and show where CaseResolver helps.
Questions support teams ask first.
The short version is here. Anything else is quicker in a demo.
Book a demoNo. It drafts resolution steps and a customer reply; a CSR reviews, edits, and resolves the case. The chat widget answers visitors from your knowledge base and opens a case when it can't help.
Yes. Your documentation, runbooks, policies, and previous cases can be used as sources when CaseResolver prepares a recommendation.
The case can be sent to a person for further investigation rather than relying on information that isn't supported by your available sources.
Yes. Where available, CaseResolver shows the documentation or previous case information used to prepare the recommendation.
CaseResolver is designed for organizations with strict requirements around data, access, and AI-assisted workflows. Ask our team about your specific deployment and security requirements.